Shipping policy
At Avexa, we are committed to providing a smooth, reliable, and timely shipping experience for our customers. This Shipping Policy explains how we process, ship, and deliver your orders.
Order Processing Time
All orders are processed within 1–3 business days, excluding weekends and holidays.
Orders placed after 5:00 PM (Los Angeles Time) will be processed on the next business day.
Please note that processing times may be extended during high-demand periods, promotional events, or due to unexpected circumstances.
Shipping Time
After your order has been processed and shipped, the estimated delivery time is 7–12 business days.
Delivery times may vary depending on your location, shipping carrier, customs procedures, weather conditions, and other factors outside of our control.
Shipping Cost
Avexa proudly offers free standard shipping on all orders.
Customers will not be charged any additional standard shipping fees.
Order Tracking
Once your order has been shipped, you will receive a tracking number through your email.
You can use the tracking number to monitor your package status and delivery progress.
If you do not receive tracking information within a few business days after your order has been shipped, please contact our customer support team for assistance.
Shipping Address
Customers are responsible for providing accurate and complete shipping information during checkout.
Avexa is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping addresses provided by the customer.
If you notice an error in your shipping information, please contact us immediately. We will do our best to update the information before your order enters the processing stage.
Delayed or Lost Packages
Although Avexa works with reliable shipping partners, delays may occasionally occur due to circumstances beyond our control.
If your order is significantly delayed or appears to be lost, please contact us so our support team can assist you in resolving the issue.
International Shipping
For international orders, delivery times may vary depending on customs processing, local regulations, and local delivery services.
Customers are responsible for any customs duties, taxes, or additional fees required by their country.
Damaged or Missing Items
If your order arrives damaged, defective, or incomplete, please contact us within 48 hours of delivery.
Please provide clear photos and details of the issue so our team can review and provide the appropriate solution.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Avexa
3730 Carmia Dr SW
Atlanta, GA 30331
United States
Phone: +1 (678) 487-7646
Email: support@avexa.shop
Business Hours: 9:00 AM – 6:00 PM (Los Angeles Time)
Avexa Customer Support Team