Refund policy
At Avexa, customer satisfaction is our priority. We understand that sometimes a product may not meet your expectations, and we aim to make the return and refund process as simple, transparent, and convenient as possible.
Return Eligibility
Customers may request a return within 30 days of receiving their order. To be eligible for a return, the item must meet the following conditions:
- The item must be unused, unworn, and unwashed.
- The item must be returned in its original packaging with all tags attached.
- The item must be in the same condition as when it was received.
Avexa reserves the right to refuse returns that do not meet these requirements.
Return Process
To request a return, please contact our customer support team at support@avexa.shop with your order number and the reason for the return.
Once your return request has been reviewed and approved, we will provide you with the return instructions.
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service for returns, as Avexa is not responsible for lost or undelivered return packages.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
Please include clear photos of the item and packaging so our team can review the issue and provide the best possible solution.
For approved cases, Avexa may cover the return shipping cost or provide a replacement if available.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed to your original payment method.
Refund Processing Time
Approved refunds are typically processed within 5–10 business days.
Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.
Late or Missing Refunds
If you have not received your refund within the expected timeframe, please:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank for further information.
If you have completed these steps and still have not received your refund, please contact us at support@avexa.shop for assistance.
Non-Returnable Items
The following items are not eligible for return:
- Items that have been worn, washed, or altered.
- Items returned without original packaging or tags.
- Items damaged due to misuse, improper handling, or normal wear and tear.
Exchanges
Currently, Avexa does not offer direct exchanges.
If you would like a different item, size, or color, we recommend placing a new order and returning the original item according to our return policy.
Order Cancellations
Orders may only be canceled within a limited period after purchase, before processing begins.
Once an order has been processed or shipped, cancellation requests cannot be accepted.
Shipping Costs
- Original shipping fees (if applicable) are non-refundable.
- Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or incorrect.
Contact Us
If you have any questions or need assistance with your return or refund, please contact us at:
Email: support@avexa.shop
Our customer support team is available during business hours and will be happy to assist you.
Avexa Customer Support Team